Terms of Sale

Paper

Paper is a natural product, and there may be slight variations in paper tone, brightness, and texture, even within exact batches, that should not be considered defects. These variations are within industry standards and deemed acceptable.

Ink and Color

Exact color matches cannot be guaranteed due to differences in monitors, computer settings, and the actual printing process.

Order Cancellations

Once items have been approved and ganged for production, we can no longer accept cancellations.

Reprint and Return Policy

Ad Pro Partners assures that our products are of good quality and that measures are taken to eliminate defects in material and workmanship. If there are problems with your order, please get in touch with support@adpropartners.com within 30 days of receipt of the product. Due to the custom nature of our products, factory authorization is required for any reprint or refund. In most cases, we will need to receive a physical sample back to inspect the product(s).

Freight Claims

Once a shipment is delivered to the carrier, Ad Pro Partners is not responsible for transit delays.

Shipping with Ad Pro Partners account:

If damage occurs during shipment, Ad Pro Partners will file a claim with the carrier if our shipping account was used. Given the custom nature of our products and the high setup costs for Less Than Minimum runs, a replacement may not always be available and we may in limited circumstances offer a partial refund in lieu of a replacement.

Shipping with Recipient or Third Party account:

Claims for "Third Party" or “Bill to Recipient” shipments will need to be filed by the customer or the Third-Party account holder.  In cases where product replacement is needed, customer will need to place an order and pay for replacements. Please note that Ad Pro Partners prints on offset presses, which means replacement runs of small quantities are not always feasible and the replacement cost in many cases will be higher than the original unit price of the order as a result.